Gnosis Pay has started switching user accounts back on after a service disruption, the company said in a post on its official X account late on June 3. The first batch of accounts was re-enabled that night, and the company said the restoration will continue in waves, beginning with the users who were affected first.
The Gnosis Pay post did not state the cause of the original account suspension, how many users were affected, or a full timeline for completing the rollout. What it confirmed is the sequence: accounts come back gradually rather than all at once, and the people most affected are at the front of the queue.
A staged restart rather than a single switch
The phased approach is the operative detail for cardholders. Rather than flipping every account live in one step, Gnosis Pay is bringing them back in batches. That is a common pattern when a provider wants to confirm each wave behaves correctly before widening it, but it also means some users will wait longer than others before card spending works again.
For now, the company has not published a per-wave schedule. Affected users are told, in effect, to wait for their account to be re-enabled rather than to take action themselves.
Custody is the part that did not change
The Gnosis Pay Card is a self-custodial Visa debit linked to a Safe Smart Account on Gnosis Chain. Users hold EURe in an account they control, and the card draws from it at the point of sale. That design matters during an episode like this: the disruption affected the ability to spend through the card, but it did not move custody of the underlying funds. The EURe stayed in each user's own self-custody account throughout.
That is the structural difference between a self-custody card and a custodial one. When a custodial provider freezes or goes offline, balances it holds on your behalf can be locked with it. Here, the spending rail was interrupted, not the ownership of the money.
Cardholder guidance: wait, don't reapply
The practical guidance is short. Wait for the account to be re-enabled rather than reapplying or opening a second account. Watch the official channels for the wave that includes you. Once an account is back on, normal EURe spending and the up to 5% GNO cashback resume as before, since none of the card's economics were announced as changing.
Anyone considering applying during the recovery should note that new sign-ups may sit behind the reactivation queue until the existing base is fully restored. The card remains available across the EEA and UK.
Overview
Gnosis Pay has begun re-enabling user accounts following a disruption, starting with the first batch on June 3 and continuing in waves that prioritize affected users. The company did not disclose the cause, the number of users involved, or a completion date. Because the card is self-custodial, user funds stayed in Safe Smart Accounts the entire time, with the interruption hitting card spending rather than custody. Affected users should wait for their account to come back rather than reapply.
